![]() Select all text in the Terminal window, zip/compress it and attach to your support ticket.Type this line: /Applications/Artisteer.app/Contents/MacOS/Artisteer -log.Open Applications -> Utilities -> Terminal.Zip/compress the log file and attach it to your support ticket. Run Artisteer again and reproduce the problem.įind an "Artisteer.log" file that will be created in your Windows temporary folder (can be accessed by typing %temp% in Start > Run). Add the EnableLogging key manually and set its value to true as shown on the screenshots below: ![]() In case the EnableLogging key is not created, you can create it manually by running "regedit" program in Windows (Start > Run > regedit). HKEY_CURRENT_USER\Software\ExtenSoft\Artisteer\4\EnableLogging On this step you will get the following key: Please follow the directions below and create an additional log file to help us analyze the issue.Ĭlose Artisteer, unzip the archive and execute the. Create an additional log file to help us investigate the problem.Attach a screenshot showing the error message.Let us know if you are able to reproduce the crash again.Describe the exact steps/actions that you were performing prior to the crash.Notify us via your support ticket that you emailed it. Click "Yes" button in the error dialog to email the full error log to us anyway.In that case please follow the steps below: If you need a response or help with any specific crash, you are always encouraged to submit a support request. But we do not respond to the error emails. We do appreciate all reports submitted to us and use them for analyzing various issues and improving the product for future release. Please don't expect a response to your crash reports. This way you will send us full error files that contain details that we can analyze. Whenever you experience a crash please click the "Yes" button to notify us about the problem. create a Serial key and put your licence code as Value data.browse to HKEY_CURRENT_USER/Software/Extensoft/Artisteer/4.run "regedit" program in Windows (Win R > regedit).If it's not there, please do the following: Make sure that your license key exists in the registry. ![]()
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